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FAQ

What payment methods do you accept?

You can pay with Visa, Mastercard, Apple Pay, Google Pay, Maestro, American Express, and Shop Pay.

Can I change or cancel my order?

You have 24 hours from the time of your order to make any changes or cancellations.

How long does delivery take?

Delivery times depend on the destination within the United Kingdom. Once your order has been dispatched, you will receive a confirmation email containing tracking information so you can follow your delivery.

Delivery Time, Processing & Order Cut-off

  • Processing Time: 1–2 business days
  • Estimated Delivery Time: 3–5 business days after dispatch, depending on customs clearance and courier availability.
  • Order Cut-off Time: 12:00 PM (GMT), London time

Orders placed after 12:00 PM will be processed the next business day.

For more information click here

Where do you ship to?

We currently only ship within the United Kingdom.

How long will it take to process my order?

Processing typically takes 1-2 business days.

How long will it take for my order to arrive?

Delivery usually takes 3-5 business days after processing.

How much does shipping cost?

Shipping is free on all orders.

Do you provide tracking information?

Yes, tracking information will be sent to you via email once your order ships.

What is your return policy?

You have 30 business days from the delivery date to return an item.

Who pays for return shipping?

The customer is responsible for return shipping costs.

How long does it take to get a refund?

Refunds are typically processed within 7-10 business days after we receive the returned item.

Do you offer exchanges?

Yes, we accept exchanges for different sizes or colors of the same item.

How can I contact you?

You can reach us by email at info@monvaline.com.

What are your customer service hours?

Our customer service hours are:Monday - Friday: 9:00 AM - 5:00 PM GMT.
Saturday and Sunday: 10:00 AM - 4:00 PM GMT.

If you don’t see your question listed, please don’t hesitate to get in touch. We’re always happy to help.


Company Information

Company Name: Monvaline

Address: Oude Boekeloseweg 33, Hengelo, 7552 DS, The Netherlands

Company number: 98174800
VAT number: NL868386935B01

Email: info@monvaline.com
Phone: +31 64 475 3589

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours

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