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You can pay with Visa, Mastercard, Apple Pay, Google Pay, Maestro, American Express, and Shop Pay.
You have 24 hours from the time of your order to make any changes or cancellations.
Delivery times depend on the destination within the United Kingdom. Once your order has been dispatched, you will receive a confirmation email containing tracking information so you can follow your delivery.
Delivery Time, Processing & Order Cut-off
Orders placed after 12:00 PM will be processed the next business day.
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We currently only ship within the United Kingdom.
Processing typically takes 1-2 business days.
Delivery usually takes 3-5 business days after processing.
Shipping is free on all orders.
Yes, tracking information will be sent to you via email once your order ships.
You have 30 business days from the delivery date to return an item.
The customer is responsible for return shipping costs.
Refunds are typically processed within 7-10 business days after we receive the returned item.
Yes, we accept exchanges for different sizes or colors of the same item.
You can reach us by email at info@monvaline.com.
Our customer service hours are:Monday - Friday: 9:00 AM - 5:00 PM GMT.
Saturday and Sunday: 10:00 AM - 4:00 PM GMT.
If you don’t see your question listed, please don’t hesitate to get in touch. We’re always happy to help.
Company Name: Monvaline
Address: Oude Boekeloseweg 33, Hengelo, 7552 DS, The Netherlands
Company number: 98174800
VAT number: NL868386935B01
Email: info@monvaline.com
Phone: +31 64 475 3589
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours