Not in love? We can promise you a lot, but the best way to know for sure is to try it for yourself.
That’s why we offer a risk-free 30-day money-back guarantee on all orders. If you’re not completely satisfied, you can return your product within 30 days and receive a full refund.
You have 24 hours from the time of your order to make any changes or cancellations.
Delivery times depend on the destination within the United Kingdom. Once your order has been dispatched, you will receive a confirmation email containing tracking information so you can follow your delivery.
Delivery Time, Processing & Order Cut-off
Orders placed after 12:00 PM will be processed the next business day.
For more information click here
We currently only ship within the United Kingdom and United States.
Processing typically takes 1-2 business days.
Delivery usually takes 3-5 business days after processing.
We’re sorry to hear that you want to return your items. For more information on our return and exchange policies, please see ourRefund Policy page.
Once your order has been shipped, you’ll receive a confirmation email with a link to your personal tracking information, so you can easily follow your order’s journey and stay updated on its delivery status.
You have 30 business days from the delivery date to return an item.
The customer is responsible for return shipping costs.
Refunds are typically processed within 7-10 business days after we receive the returned item.
Yes, we accept exchanges for different sizes or colors of the same item.
For customer service, please contact us at info@monvaline.com. Send us an email and we will respond as soon as possible.
Please note: we do not provide customer support via Instagram or Facebook. Contact is only handled through email.
To avoid delays, kindly refrain from sending multiple emails about the same inquiry.
Our customer service hours are:Monday - Friday: 9:00 AM - 5:00 PM GMT.
Saturday and Sunday: 10:00 AM - 4:00 PM GMT.
Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.
If you don’t see your question listed, please don’t hesitate to get in touch. We’re always happy to help.
Company Name: Monvaline
Address: Oude Boekeloseweg 33, Hengelo, 7552 DS, The Netherlands
Company number: 98174800
VAT number: NL868386935B01
Email: info@monvaline.com
Phone: +31 64 475 3589
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours
